Terms & Conditions
1. General
1.1 The website is operated by Karmei Mevorach and offers for sale locally produced wines, vineyard tours and tastings, as well as information and contact options related to smart agriculture.
1.2 Use of the website is permitted for individuals aged 18 and above only. Wine purchases are restricted to adults.
1.3 The website content and services may be updated or modified from time to time at the operator’s discretion, without prior notice.
2. Delivery Policy (Shipping)
2.1 Wine delivery will be made within up to 7 business days from the date of payment confirmation, subject to stock availability.
2.2 Delivery is available via home courier service or self-pickup by prior arrangement.
2.3 No deliveries will take place on Saturdays, holidays, or holiday eves.
2.4 Customers must ensure that all order details are accurate and complete.
2.5 In cases where the delivery address is not accessible, an alternative arrangement will be coordinated directly with the customer.
3. Liability
3.1 All products offered on the website are original and produced in the Karmei Mevorach vineyard and winery.
3.2 Product images are for illustration purposes only; minor variations may occur between the actual product and the images displayed.
3.3 The website management is not responsible for typographical errors, technical issues, or delays beyond its control.
4. Order Cancellation and Refund Policy
4.1 Orders may be canceled within 14 days of purchase, provided the product is returned intact, unopened, and in its original packaging.
4.2 To cancel an order, a written request must be sent to: nsroussi@gmail.com or ksroussi@gmail.com
4.3 Refunds will be processed within 7 business days from cancellation approval, to the original payment method.
4.4 Opened wine bottles or products that have been used cannot be returned or refunded.
4.5 Cancellation of participation in a tour/workshop is permitted up to 48 hours before the scheduled date only.
5. Privacy Policy
5.1 Customer information will be stored in the system solely for billing, delivery, and service purposes.
5.2 Customer information will not be shared with third parties, except for payment processing, delivery services, or as required by law.
5.3 The website uses advanced security measures to protect users’ personal data.
6. Terms Acceptance
6.1 Every purchase made through the website requires confirmation of these terms by checking the approval box (✔) on the payment page.
6.2 Without this confirmation, the purchase cannot be completed.
7. Contact Information
For any questions, inquiries, or requests, please reach out via the “Contact Us” page or through the following:
Phone: 050-7551029 / 050-5272540
Email: nsroussi@gmail.com / ksroussi@gmail.com
Address: 26 Derech HaBesor St., Meitar
Last updated: July 2025